Refund & Cancellation

Plain language. Last updated 23 August 2026.

Who takes the payment

BookMyRail BD does not collect or hold your money. When you confirm a booking, you pay the ticket fare directly to Bangladesh Railway through the official bKash payment link. We never touch your card or wallet.

Our service — credits

BookMyRail BD works on credits: 1 credit = 1 automatic booking. Credits pay only for our seat-grabbing service — never the railway fare, which always goes directly to Bangladesh Railway.

  • No seat, no charge. If we don’t secure your seat, the credit is returned to your balance automatically and instantly — you’re only ever charged for a seat we actually got.
  • Purchased credits don’t expire and are always available for a future booking.
  • Purchased credits are non-refundable for cash once bought — but because of “no seat, no charge”, unused credits simply stay in your account until you use them.
  • A credit spent on a successfully confirmed seat is used up — that’s the service delivered.

Ticket refunds & cancellations

  • Because the fare is paid to and held by Bangladesh Railway, all ticket refunds and cancellations follow Bangladesh Railway's official rules, including their cut-off times and service charges.
  • We cannot issue a refund for a railway fare, because we never received that money.
  • To cancel or refund a ticket, use the official Bangladesh Railway e-ticket system (eticket.railway.gov.bd) or a railway counter, per their policy.

Unconfirmed / unpaid holds

A seat we hold for you is only reserved for a few minutes. If you do not complete the OTP and bKash payment, the hold is released automatically and no charge is made. You can also cancel a pending hold from the app.

Failed or duplicate payments

If bKash debits you but the ticket does not confirm, that transaction is between you, bKash, and Bangladesh Railway — contact bKash and the railway support with your transaction ID. We're happy to help you locate the booking details on your account.

Contact

Questions about a booking? See our Terms of Service and Privacy Policy, or reach us through the website.